Refund Policy – Rozberry

At Rozberry, your satisfaction matters deeply to us. We take pride in the quality of our products and want every order to feel like the right choice. If something isn’t quite right, we’re here to help.

Return Eligibility Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused and unworn

• Be in their original condition

• Include original packaging and all accessories

Returns that do not meet these conditions may not be approved.

Return Shipping Fees

The responsibility for return shipping costs depends on the reason for the return.

If the return is caused by the customer

If the return is due to a reason related to the customer, such as:

• Changing your mind

• Ordering the wrong size

• Ordering the wrong item

• No longer wanting the product

• Personal preference regarding the product

The customer is responsible for paying the return shipping fee.

The exact return shipping cost will depend on the shipping or express company selected for the return.

If the return is caused by us

If the return is due to an error on our part, such as:

• The item received is damaged

• The item received is defective

• The wrong item was sent

• The product received does not match the order

The customer will not be responsible for the return shipping fee.

In these cases, we will cover the applicable return shipping costs.

Our Satisfaction Promise

We stand behind our collections and offer a satisfaction-first approach. If your item meets our return conditions and your request is approved, you’ll be eligible for a refund or store credit—because we believe confidence should come with every purchase from Rozberry.

How to Request a Return

To begin a return or refund request, please contact us at:

Email: info@rozberry.com

⚠️ Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

• A damaged item

• A defective product

• The wrong item

Contact us immediately so we can review the situation and offer a prompt solution.

If the return is required because the product is damaged, defective, or incorrect due to our error, you will not be responsible for the return shipping costs.

Exchanges

If you’d like a different item, size, or style, the quickest option is:

1. Request a return for the original item

2. Once approved, place a new order separately

This ensures you receive your desired item as quickly as possible.

If the exchange is requested because of the customer’s choice, such as selecting the wrong size or changing preference, the customer is responsible for the applicable return shipping costs.

Items Not Eligible for Refund

The following items are not eligible for a full refund:

• Free gifts or promotional items

If a return is approved for such items, a store credit may be issued instead.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds are issued to the original payment method

• Processing typically takes up to 7 business days

• Banks or credit card providers may take additional time to post the refund

Need More Time?

If you require additional assistance or would like to request an extension of up to 15 extra days, please reach out to us—we’re happy to review your request.

Contact Information

For all refund-related inquiries, please contact us:

Email: info@rozberry.com

Phone: +1 5055464246